FAQS

You can subscribe to our newsletter, La Monde de la Pagerie, and also follow us on social media @PagerieOfficial

Le Monde de La Pagerie is our newsletter, where you can stay up to date with our latest news, events, fashion shows, exhibitions, and product announcements. We are committed to keeping the frequency of our emails low and will never pass on your email address to third parties.

You can register directly by entering your email address and clicking ‘Sign Up’ in the footer at the bottom of every Pagerie.com page.

Yes! Please contact info@pagerie.com if you have a formal enquiry.

All Pagerie accessories are handmade by highly skilled artisans in Spain.

We currently use real, vegetable-tanned leather for all Pagerie pieces. Please read this blog post to find out why we believe this is the more sustainable option for our company.

The acronym ‘REACH’ stands for: Registration, Evaluation, Authorisation and restriction of Chemicals. The European Union’s REACH programme is a comprehensive and far-reaching set of environmental regulations, designed to ensure the safety of chemicals used in manufacture. Our leather is in full compliance with its extensive list of requirements.

Our stainless steel has undergone extensive laboratory tests and can withstand up to 60kg (approximately 130lbs) of force. Stainless steel is also the most resilient of all steel metals to rust and is extremely durable.

Our Pagerie pieces have undergone numerous laboratory tests to ensure their durability and strength. However, we strongly recommend that you attach your leash to the D-ring fittings only, and never the turnlock. The turnlock is a closure device and should not be used as a leash attachment.

Please contact a Customer Care Adviser at info@pagerie.com for assistance in this.

Pagerie Sahara accessories are designed for dogs with larger frames. We recommend that you measure the circumference of your pet’s neck and add half an inch (1.27cm) to ensure a comfortable fit. Please follow the same rule for our harnesses, focusing on your pet’s chest size.

Les Arcs was designed for cats and dogs of every size. Please follow the same measuring methods to find the best size for your pet.

Refer to our product size charts here.

Each product is photographed with precise attention to detail, and the colours shown should accurately depict those of the product in question. However, it is possible that they may vary slightly from one screen to another, due to differing monitor display settings.

We would be more than happy to arrange a customised fit. Please contact us at info@pagerie.com to discuss your exact requirements.

Please refer to your care guide or this blog post to view the different ways in which The Tascher Leash can be worn and used.

Please refer to your care guide for fitting and wear instructions.

Yes: every Pagerie accessory can be worn individually.

Please contact our Customer Service department via email at info@pagerie.com

Our accessories are currently available exclusively on our website. If you would like to know when they become available elsewhere, please stay in touch by subscribing to our newsletter.

You can search either by category or product line. Alternatively, you can browse using the menu at the top of the page.

Please select the product you wish to order on our site, click ‘Add to Cart’ and indicate your desired quantity.
You can view and/or edit the contents of your cart at any time by clicking the cart icon in the top right corner of all our website pages. You can then proceed to the check-out.
Once your payment has been made, a thank you page will appear displaying your order number, to indicate that we have received your order. We will also send confirmation of your order by email.

You can purchase up to five items per style.

We can cancel an order when it is being prepared for dispatch. However, we are unable to change any shipping details once an order has been processed; nor can we add products to an existing order once it has been placed. If you wish to change the address to which your order is being shipped, please email info@pagerie.com to see if this is possible.

For now, we are unable to add gift packaging to orders. However, we are working very hard to ensure we can offer this service in the near future.

Unfortunately, we are not offering gift packaging at this time. However, every order is prepared with the utmost care and delivered in a Pagerie keepsake gift box.

Yes, we are able to offer a select customisation service. To find out more, please contact our VIP and couture consultant at olivia@pagerie.com

Authentication of products is not a service offered by Pagerie. However, all Pagerie products come with an authentication card and product number unique to the item in question.

We ensure the utmost protection and welcome you to read our Privacy Policy, Cookie Policy and Terms & Conditions. Please email info@pagerie.com for more information.

All items for sale on the Pagerie website are available, unless otherwise stated.

All of our products are created by hand by our artisans, according to very strict quality criteria. We work primarily with leather, which is a natural material and a resource limited by Pagerie’s strict selection criteria. For these reasons, several weeks are required to create a Pagerie leather pet accessory before it is available for sale.

Please click ‘Join the Waitlist’ under under the out-of-stock item in question and enter your email address to receive a notification when it’s back in stock. Alternatively, sign up for our La Monde de La Pagerie newsletter so we can keep you up-to-date on all things Pagerie. You can also follow us on our social media here:

Pre-ordering is the ability to order items that are not yet in stock but are available for advance reservation online. We will notify you via email when your pre-ordered item becomes available. You will receive a shipping confirmation email when your item is sent, at which point your credit card will be charged.

We will charge the amount to your card when the item is available and ready for shipping. Please note that we can only charge the same card that was used to place the order; it is not possible to modify the payment method.

You can check the estimated shipping date either on the product page or in your confirmation email. Please note that orders are processed automatically and the actual shipping date may vary.

Pagerie accessories are currently available online and in-person at Robina Benson and Harrods. If you would like to know when our products might become available in stores, please subscribe to our newsletter, La Monde de La Pagerie, at the footer of any page.

Purchases must be paid for via Paypal® or credit card. Please enter your credit card number, its expiry date and its card verification number at the checkout.

Our website automatically sets prices to the currency you usually browse with.

Orders placed on pagerie.com are subject to the applicable state, local or country sales taxes. Your order confirmation will show the sales tax in the order total.

Your invoice will be attached to the confirmation email that you receive after placing an order through pagerie.com

We offer shipping worldwide.

Free domestic shipping applied to purchases of $200+

International shipping costs will be calculated during checkout.

We will do our best to dispatch your order promptly after you have placed it, according to the delivery option you selected. Dispatch is within 5 business days of placing the order, subject to availability.

Once your package is delivered and you physically take possession of it, you become liable for any risks attached to your Pagerie products.

You (or any third party named by you) are responsible for checking that your order is correct and in perfect condition when it is delivered by the carrier.

If necessary, you should refuse the parcel or products concerned. Please cite your reasons for refusal, together with any defects, on the carrier’s delivery note in as much detail as possible (for example, 'parcel open', 'parcel or item(s) damaged/missing', 'incorrect order', etc.).

For security reasons, we are unable to process an order with a P.O. box address.

A tracking link will be provided in the email confirming shipment.

Unfortunately, we are unable to allow any shipping address changes once an order has been placed.

All delivery options and prices are specified in your cart, as well as on the checkout page, before payment. No delivery will be made by Pagerie if complete payment of the order is not possible.

Our standard shipping method is ground shipping. We will ship your order via any of the major carriers, including UPS and FedEx. We use DHL for all international orders.

Items must be returned within 14 days of purchase to qualify for an exchange to the same value or store credit (valid for one year from date of purchase). Unfortunately we cannot accept returns after this time.

You may submit your return request directly via our portal. Our Returns/Exchanges portal can be accessed here.

Please return the item in its original, pristine condition and packaging. Please include the original receipt (or a copy if returning one item out of several purchased at the same time). Returning is complimentary using a pre-paid postage return label with FedEx® or UPS.

The item you return must be in perfect condition without any wear or tear. Unfortunately, we cannot accept a return if there is the slightest sign of a scratch on the item or it is without its original packaging.

Items must be returned within 14 days of purchase to qualify for an exchange to the same value or store credit (valid for one year from date of purchase). Unfortunately we cannot accept returns after this time.

You may submit your return request directly via our portal. Our Returns/Exchanges portal can be accessed here.

Please return the item in its original, pristine condition and packaging. Please include the original receipt (or a copy if returning one item out of several purchased at the same time). Returning is complimentary using a pre-paid postage return label with FedEx® or UPS.

If you wish to return an item received as a gift, you may exchange it for an item(s) of equal value or receive store credit (valid for one year from date of purchase). It must be returned in its original, pristine condition and packaging. Unfortunately, we cannot accept a return if there is the slightest sign of a scratch on the item or it is without its original packaging. Please contact our Customer Service department at info@pagerie.com for further details.

Please note that merchandise that has been altered, sale items, and markdown items are non-returnable.

Please email orders@pagerie.com to request this.

We will send a confirmation email when we receive them.

Once we have received your returned item(s), you should receive this within 7-10 business days.

It is valid for one year from date of purchase.

All Pagerie products come with care instructions on maintaining the quality of your product.

The quilt padding is made from 100% organic cotton sarga and dry cleaning is recommended.

To look after your accessories, and for ultimate longevity, we recommend storing your item in the dust bag provided with every purchase.

Our leather and stainless steel have been carefully chosen to be durable and to withstand considerable force amounts of force. Nevertheless, as luxurious canine fashion pieces, they are not indestructible!

Pagerie is currently taking extensive precautions to protect the health and safety of employees as well as customers. You are at the heart of everything we do. We are closely monitoring COVID-19 developments and doing everything in our power to ensure that the strictest precautions are taken while processing our orders. We are especially mindful when packaging orders, using masks, gloves, and new shipping materials.

Please contact sales@pagerie.com

For better or worse, we live in a world of consumption, and there are no perfect answers to how best to use our earth's resources. However, as a young startup, Pagerie strives to be vigilant when it comes to corporate social responsibility. The vegetable-tanned leather used by Pagerie does not come from farms but from tanneries, which are continuously subject to stringent controls. We vow to never use furs or exotic animal skins, such as crocodile, lizard, snake, and stingray, in any of our collections.
 
Synthetic alternatives to leather have come a long way. However, much more research is needed into the long-term effects of plastic fake fur and 'pleather' on the environment and into how these materials might harm animals indirectly during production and after disposal.

Pagerie cannot be held liable for breach of any of its obligations if the poor performance of the product is the result of an event of force majeure, or of the Customer's act or omission or of an unforeseeable and insurmountable act of a third party or an obstacle outside of Pagerie’s control that Pagerie could not reasonably foresee at the time when the sale was conducted into with the Customer and which consequences Pagerie cannot reasonably avoid or overcome.